Vishakha Collections is one of India's leading Dealer in Wedding Invitation Cards & Commercial Stationery.
User of https://www.vishakhacollections.com is understood to have read and agreed to details explained in the FAQ section, returns and refund policy and other information displayed in flow of the website while using services and / or making transaction.
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You may take a single copy of the Content displayed on the https://www.vishakhacollections.com website for personal, non-commercial use only, provided that you do not remove any trademarks, copyright and any other notice contained in such content. You shall not archive or retain any content in any form without written permission. You agree to abide by all copyright notices and restrictions attached to any Content accessed through the https://www.vishakhacollections.com website, not to alter the content in any way.
The images and the details for the cards shown on our website or through any digital channel are indicative. There might be slight variation in the actual look and the appearance of the card on our website. The color shown in the online catalogue might look a little different from the actual product, this is due to photography limitations.
Vishakha Collections will commence all works only after receiving full payment of total job to be executed.
Wedding cards may vary in shade, texture or consistency of thickness based upon the stocks we receive from time to time from our suppliers. The variation might be a little from 10% to 20%.
The sizes mentioned for all cards on this web site are approximate sizes. Variation in the size may be possible.
As Vishakha Collections does not manufacture paper sheets, the icons and accessories used in some cards hence it does not guarantee consistency in make, quality or color shade of the card materials. Although Vishakha Collections takes utmost care in using and choosing the best of them.
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled due to any reason you will be offered an alternative or given a refund.
The rights of design of the cards including their parts solely lie with the company, however, if a customer wants to change the design, it can be done considering the factors like feasibility, availability of the desired material and possibility. As to maintain originality, there will be a press line Vishakha Collections stamp with our registered trade mark at the back of the envelope or the card's folder.
Handmade papers are recycled papers and are made from manual processes, thus the Cards or Card parts made in Handmade papers, have the chances or possibilities in shade difference or difference in thickness which may vary from card to card and Two cards can not be identical. The cards made in Handmade paper, thus, should be treated as unique product.
The cards in sample order are generally available in bulk, but there will be no guarantee in future for its availability. As the availability of cards depends on the running orders, there will be no surety / guarantee in future as well.
Getting Wedding Cards printed from Vishakha Collections is optional. Vishakha Collections also supply Wedding Invitations without printing. Please note assembling would be done from the customer’s side if the cards are purchased without printing.
If the printing of text matter is required, then there can be a wastage while printing and processing of the wedding cards. Generally, the wastage falls between 4-5%, so the total quantity which is delivered may have 4-5% lesser pieces.
In case of order without printing there might be 1-2% less number of cards due to the manual error in counting the cards.
Send your text to be printed attached in MS Word Format with clear instructions. Alternatively, you may also simply type the wordings on the same email.
We are not responsible for any text printing mistakes; the printing process starts after your approval of proofs. We produce exactly the same format which is on the last version of proofs finalized by the customer. Proof approval is the sole responsibility of the customer.
For the Wedding cards with printing the dispatch time is from 10 to 14 Business Working days from the day customer approves the final proofs.
For the Wedding cards without printing the dispatch time is from 6 to 8 Business Working days from the day customer approves the final proofs.
Vishakha Collections is not at all liable for damage to goods during transit through it promises utmost care while packing goods for dispatch.
You might be charged an import duty depending upon your country. Sometimes courier companies charge for extended service area charges. All such charges are to be paid by the receiver. The courier company shall be billing this amount and we don’t have any control on this.
After order is dispatched, we will provide Customer the tracking id, it is requested to customer to please track the courier with the courier partner using the tracking id shared, as any delay from courier side is not our responsibility and sole ownership of the courier company.
In case courier person try to contact you on phone and you are not reachable or the address provided is incorrect, we would not be responsible for any delay in delivery or the parcel is marked RTO.
Vishakha Collections is not at all responsible for delay in delivery due to unavoidable circumstances like any natural calamity or delay on the part of the courier due to any reason that is not under control of Vishakha Collections. No refund shall be provided in such cases.
If you have any special courier partner you want to choose, you have to suggest at the time of placing order, we will try our best to use same courier but not a guarantee, courier partner subject to availability of service and service charges in your area. You might need to pay extra for the desired courier partner, which will be suggested to you at the time or order placement or dispatch.
Due to any operational, or stock imbalance if your card is not available we will contact customer with in 48 Hours of placing order, and will suggest customer the same, We will show customer the available options with out any extra charges (if lower price card chosen, rest of the amount will be refunded), or customer can opt for cancelling of order, we will revert the payment with in 72 hours.
For Non Printed Cards Order Due to any issue if the customer want the cancel the order (non printed cards only) before dispatching there are no charges, but after the cards are dispatched no cancellation request will be entertained. Payment reversal may take 72 Hours after receiving the request.
Printed Cards Order can be cancelled only with in 24 Hours after placing order, after which no cancellation request will be entertained. Payment reversal may take 72 Hours after receiving the request.
To Better Resolve the Dispute, it is required to please record the video of the parcel opening clearly showing what is received and in what condition, After review of the video and courier partner explanation we will provide appropriate solution to our customer with in 5 working days. Please contact us with in 7 days after delivery for any dispute, after 7 days we would not be able to help with any disputes. In case of the dispute Vishakha collections hold full authority to either reprint or refund the cards amount only and not shipping charges. Minor fold, slight marks, minor scratches, Slight missed gold foiling are not considered as damage.
We always try to help customer even after delivery of the cards so If in any case your wedding date changes after delivery of cards and you want us to print some extra sheet for you, printing and extra sheet charges will have to provided by customer, subject to the availability of the card at the time of the communication.
In case of a important communication to customer, if the customer is not reachable on phone, we will send WhatsApp communication, and we will consider that the customer is been informed.
Vishakha Collections do not provide any refund or return after order is placed and delivered.
All disputes are subject to the jurisdiction of the courts in Delhi, NCR, India. If "Vishakha Collections" were to be found to be negligent or at fault, Vishakha Collections shall not be liable for more than a refund of the money paid by Customer to Vishakha Collections subject to returns and refund policy.
Placing of order will be considered as your agreement with the Terms mentioned above.
All rights are reserved by Vishakha Collections, In any unseen situations like technical issues or any other operational issues, We (Vishakha Collections), hold full rights to cancel the order at any time with full refund of the amount paid by customer, in case of the order cancellation decision is made by us (Vishakha Collections).