Shipping & Returns

SHIPPING POLICY

Vishakha Collections ("we" and "us") is the operator of (www.vishakhacollections.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for the shipping cost to the customer. All the prices mentioned on the website are inclusive of shipping prices and taxes.

3. Returns

3.1 Return Due To Damage

Vishakha Collections will be happily accept non-printed cards returns due to the unlikely event of damage or the defective item received as long as a request to return is received by us within 5 days along with the package opening video (mandatory) of receipt of item and are returned to us in the original packaging, unused, and in resellable condition.

Return shipping will be paid by us only.

Once returns are received and accepted, refunds will be processed (Amount will be reflected in your account from 3 - 5 Days). We will notify you once this has been completed through email.

(Vishakha Collections) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 7 - 10 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at the checkout.

 

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

 

4.8 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation and proper assistance will be provided

 

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

 

6. Parcels Damaged In Transit

If you find a parcel is damaged in transit, if possible, please get in touch with our customer service.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. undefined pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them separately upon arrival in your destination country. undefined encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations with in 5 hours from the order placement date and time. If an order has already been dispatched or the designing and printing process started we would not be able to cancel the order.

9. Insurance

Parcels are insured for a maximum of 2000 INR in case of loss and damage by the courier.

 

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

 

10. Customer service

For all customer service inquiries, please phone us at 7838867525

RETURN & EXCHANGE POLICY

5 Days Replacement Only

 

 

Vishakha Collections will be happily accept non-printed cards returns due to the unlikely event of damage or the defective item received as long as a request to return is received by us within 5 days along with the package opening video (mandatory) of receipt of item and are returned to us in the original packaging, unused, and in resellable condition.

Return shipping will be paid by us only.

Once returns are received and accepted, refunds will be processed (Amount will be reflected in your account from 3 - 5 Days). We will notify you once this has been completed through email.

(Vishakha Collections) will refund the value of the goods returned but will NOT refund the value of any shipping paid.